Privacy Policy

This privacy policy explains how Lamabet, also written as Lama bet, handles the personal information of players in Canada. It sets out what we collect, why we collect it, how we keep it safe and what choices you have. We keep this policy in plain language on purpose, because you should be able to understand what happens to your data without needing a lawyer to translate it.

By opening an account or using our casino and sportsbook, you agree to the practices described here. If any part of this policy is unclear, our support team is happy to walk you through it.

Information We Collect

We only collect what we need to run the service responsibly and to meet our legal obligations. That falls into a few groups.

• Account details you give us: your name, date of birth, email address, phone number, home address and chosen currency.
• Verification documents: identity, address and payment-method evidence used to confirm you are who you say you are and to meet anti-money-laundering rules.
• Financial information: deposits, withdrawals, payment methods and transaction history, held to process your banking and detect fraud.
• Gameplay data: the games you play, bets you place, bonuses you claim and session activity, used to run your account and personalise offers.
• Technical data: your device type, browser, IP address and general location, collected automatically to keep the platform secure and working.

Why We Use Your Data

Every piece of information has a clear purpose. We use your details to create and manage your account, process deposits and withdrawals, verify your identity and age, and keep the platform safe from fraud and abuse. Gameplay and contact data let us provide customer support, send you the promotions and updates you have agreed to receive, and improve the games and features we offer. We also use certain data to comply with the licensing, financial and responsible-gambling obligations that apply to us.

We do not sell your personal information. Where we use data to market to you, you can opt out at any time from your account settings or by contacting support, without losing access to the core service.

How Lama Bet Protects Your Information

Keeping your data secure is a core part of how the platform is built, not an afterthought. All information passes between your device and our servers over TLS/SSL encryption, so it cannot be read in transit. Access to personal data inside the company is restricted to staff who need it to do their job, and it is stored on protected systems with monitoring in place to spot unusual activity. We also encourage every player to add a layer of their own by turning on two-factor authentication and choosing a strong, unique password.

No system can promise perfect security, but we work continuously to reduce risk and to respond quickly if anything goes wrong. If a data incident ever affected your information, we would act to contain it and inform you in line with our obligations.

Sharing With Third Parties

We share data only where it is necessary to run the service or where the law requires it. That can include trusted payment processors who handle deposits and withdrawals, identity-verification providers who confirm your details, and the game studios whose titles you play. These partners are bound to protect your data and to use it only for the purpose we share it for. We may also disclose information to regulators, licensing bodies or law-enforcement agencies where we are legally obliged to do so, and to protect against fraud or harm.

Cookies and Tracking

Like most websites, we use cookies and similar technologies to keep you logged in, remember your preferences, keep the platform secure and understand how our pages are used. You can control cookies through your browser settings and through the choices we offer on the site. A fuller explanation of the specific cookies we use, and how to manage them, is set out in our cookie policy, which is linked in the footer of every page.

How Long We Keep Data

We keep your personal information for as long as your account is active and for a period afterwards, so that we can meet legal, financial and regulatory requirements. Some records, particularly those tied to financial transactions and anti-money-laundering rules, must be retained for a set period even after an account closes. When data is no longer needed for any lawful purpose, we securely delete or anonymise it.

Your Privacy Rights

You have meaningful rights over your own information, and we make them straightforward to use. You can ask us for a copy of the data we hold about you, request that we correct anything inaccurate, and ask us to delete information where we are not required to keep it. You can withdraw consent to marketing at any time and object to certain uses of your data. To exercise any of these rights, contact our support team, who may ask you to confirm your identity first so that nobody else can access your details.

Children and Age

Lamabet is intended solely for adults aged 19 and over, in line with the minimum legal gambling age across most of Canada. We do not knowingly collect information from anyone under that age, and if we learn that an underage person has opened an account, we will close it and remove their data.

Marketing and Your Choices

We only send marketing messages, such as details of new games, bonuses and seasonal offers, where you have agreed to receive them. That consent is yours to withdraw at any time. You can adjust your communication preferences directly in your account settings, use the unsubscribe link on any marketing email, or simply ask our support team to stop. Turning off marketing does not affect the essential messages we still need to send you, such as security alerts, transaction confirmations and important updates about your account or our terms.

Automated Processing and Fraud Checks

To keep the platform safe and fair, some checks happen automatically. We use systems that flag unusual patterns of play, deposits or withdrawals that may indicate fraud, bonus abuse or money laundering, and that help us enforce responsible-gambling limits. These tools support our staff rather than replace them: where an automated check raises a concern, a member of our team reviews it before any significant decision is taken about your account. You can always ask us to explain a decision and to have a person look at it again.

Where Your Data Is Held

Running an international platform means your information may be stored and processed on secure servers located in more than one country, including outside Canada. Wherever it is held, we apply the same standards of protection described in this policy and require any partner handling it on our behalf to do the same. Transferring data across borders never lowers the level of care we take with it.

Contact Us About Privacy

If you have any question about this policy or about how your data is handled, our team is here to help. You can reach us at any time through 24/7 live chat or by email at [email protected], in English and French. Written enquiries can be sent to Lamabet, 350 Albert Street, Suite 1500, Ottawa, ON K1R 1A4, Canada, or by phone on +1 613-555-0142. We may update this policy from time to time, and the current version will always live on this page.